FAQs

Timeshare Exchanges

Current Status

• Royal Beach Club has terminated all agreements with the exchanges.

Rentals

If I am a renter, when will I get my refund?

• All refunds have been sent out.

Refunds – All refunds have been processed

Weeks processed for refunds:

2022: 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53

2023: 01, 02, 03, 04, 05, 06, 07, 08, 09, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38

• If a check has an incorrect address and it is due to the renter not updating the information, the renter is responsible for the stop payment fee.
• If it has been less than 60 days since the check was mailed, and the information is correct, the renter will be responsible for the stop payment fee.
• At 45 days from date of mailing, RBC will reach out to renter regarding status of check, whether it was received or not and verify information.
• If it has been 60 days since the check was mailed, and the information is correct, RBC will cover stop payment and reissue.
• If it has been 90 days since the check was mailed and it is still not cashed, the check will be considered void and need to be reissued.

All refund checks have been mailed to the address on file with your reservation unless you provided an updated one.

If you have disputed or submitted a chargeback to your bank, you will not be receiving a refund for those charges.

Refund Checks

• If a check has an incorrect address and it is due to the renter not updating the information, the renter is responsible for the stop payment fee.
• If it has been less than 60 days since the check was mailed, and the information is correct, the renter will be responsible for the stop payment fee.
• At 45 days from date of mailing, RBC will reach out to renter regarding status of check, whether it was received or not and verify information.
• If it has been 60 days since the check was mailed, and the information is correct, RBC will cover stop payment and reissue.
• If it has been 90 days since the check was mailed and it is still not cashed, the check will be considered void and need to be reissued.